Contact the Team About an Investigation
Reach the team through dedicated channels for case support, general enquiries, office administration and legal correspondence, each handled in writing with a reference.
Case support
Questions about an open case or submitted material are routed here.
General enquiries
Questions about services, scope and public information are handled here.
Office
Administrative and scheduling correspondence is managed here.
Legal
Legal correspondence and data requests are received here.
Digital Asset Claims Engagement Channel and Counterparty Reference
All initial inquiries are handled by named professionals. We respond within two business days.
- support@digitalassetclaims.comClient support & case handling
- info@digitalassetclaims.comGeneral enquiries
- office@digitalassetclaims.comOffice administration
- legal@digitalassetclaims.comLegal & data protection
How inbound correspondence is acknowledged and assigned
Digital Asset Claims routes each incoming message to a named owner, with a substantive written response to follow within a published window.
Acknowledged
Messages are acknowledged and routed to a named internal owner.
Written reply
A substantive written reply is issued with a case or enquiry reference.
Complaints
Formal complaints are acknowledged and handled under a written process.
Confidential
Case material shared through these channels is handled confidentially.
The people behind the desk
Named professionals, direct channels, plain answers
Every enquiry is opened, read and answered by a named member of the Digital Asset Claims team — never a queue, never a bot.
How contact channels are routed by message type
Digital Asset Claims operates dedicated channels for case support, legal, complaints and general enquiries, with each incoming message assigned to a named owner.
Case support
Case-status and material-handling enquiries are routed here.
Legal
Legal correspondence and data requests are handled here.
Complaints
Formal complaints follow the published response process.
General
Press, supplier and general public enquiries are received here.
How a case enquiry is first handled
An initial enquiry is reviewed for feasibility before any case is opened. Confidentiality applies from the first message onward.
Confidential
Enquiry material is treated confidentially from first contact.
No auto-open
An enquiry does not open a case automatically.
Written scope
Cases proceed only against a written scope outline.
Plain answers
Unsuitable enquiries receive a plain-language explanation.
Response practice applied across every channel
Response practice is published and applied across all channels, treating communication discipline as part of the investigation service rather than an afterthought.
Acknowledged
Messages are acknowledged and routed to a named internal owner.
Written reply
A substantive written reply follows with a case or enquiry reference.
Complaints
Formal complaints are acknowledged and tracked in writing.
Escalation
Unresolved matters can be escalated through a published channel.