Digital Asset Claims applies structured controls to the handling, review and protection of client records. This page explains how information security, evidence handling and access control operate within the company's documentation process.
Last reviewed: February 2026 · Category hub · 3 core topics
Information security covers the encryption, monitoring, vulnerability management and breach-response controls that protect client records inside the Digital Asset Claims estate. Technical safeguards include transport encryption, restricted administrative access, logging and a published vulnerability disclosure route so that researchers and clients can raise concerns through a defined channel.
Records, statements, screenshots and supporting materials submitted by clients are received through controlled channels, classified by sensitivity, linked to their source and retained according to the published retention schedule. The Evidence Handling Policy explains how authenticity is recorded as supplied — Digital Asset Claims does not certify the underlying truth of third-party documents, but it does maintain a defensible audit trail of how they were received and used.
Access control combines identity verification, authentication, communication-channel controls and consent mechanisms so that client information is only seen, transmitted or stored by authorised parties using approved routes. Identity verification, electronic communications consent, cookie consent and transport-layer security all support a consistent boundary around how Digital Asset Claims touches client data.