How clients comment on work released by the firm: published reviews, direct feedback to the case desk, the internal review route every deliverable passes, and the formal complaints channel.
Client reviews sits inside the client feedback stream. The entry is built as structured reference: a defined scope, a named preparer, a documented review route, and a sealed record retained against the engagement reference.
Send feedback sits inside the client feedback stream. The entry is built as structured reference: a defined scope, a named preparer, a documented review route, and a sealed record retained against the engagement reference.
How work is reviewed sits inside the client feedback stream. The entry is built as structured reference: a defined scope, a named preparer, a documented review route, and a sealed record retained against the engagement reference.
Standards we are held to sits inside the client feedback stream. The entry is built as structured reference: a defined scope, a named preparer, a documented review route, and a sealed record retained against the engagement reference.
Formal complaints sits inside the client feedback stream. The entry is built as structured reference: a defined scope, a named preparer, a documented review route, and a sealed record retained against the engagement reference.
Independent oversight sits inside the client feedback stream. The entry is built as structured reference: a defined scope, a named preparer, a documented review route, and a sealed record retained against the engagement reference.
Each icon below stands for a defined capability referenced in the firm's method, records, independent evidence review and client-support workflows. The atlas is a single reference view; individual pages surface the subset relevant to their subject.
How clients comment on work released by the firm: published reviews, direct feedback to the case desk, the internal review route every deliverable passes, and the formal complaints channel.
6 reference entries. Each has a defined scope, a named preparer, a documented review route and a record retained in the controlled evidence store against the engagement reference.
No. Digital Asset Claims is non-custodial. The firm does not take possession of client assets, does not place trades, does not act as a fund administrator and does not move funds on behalf of any party.
No. The firm produces investigation findings and structured evidence reports only. Investment, tax and legal advice fall outside the permitted activities and are not offered on any page of this site.
Every finding passes an independent evidence review. Stage one verifies source coverage, reproducibility and internal consistency; stage two, performed by a named senior reviewer outside the originating team, confirms release readiness. Rework is logged and re-entered into stage one.
Every released report carries a numbered release identifier and the two named signatures from the independent evidence review, with source hashes recorded alongside it. Counterparties can quote that identifier; the firm retains the unchanged version for the retention period set in the scope letter.
